The causes of complaints can be material or manufacturing defects, inadequate instructions but also often misuse by the customers themselves. If the damage then has to be repaired, the goods removed from shelves or even recalled, high costs are often incurred. More serious than the material damage, however, are cases when the health or life of consumers is endangered, the environment is damaged or, last but not least, when customer confidence is lost.
In addition to investigating your damage and complaint cases in the laboratory, our employees have many years of experience in the field of damage assessment. Determining whether there is a systematic product defect or if it is an isolated case, or whether the customer caused the damage themselves through misuse, underpins how the process continues. Our services include the recording and the accompanying circumstances relating to the reason for the complaint. The factual clarification of the cause of the damage and the assignment of the cause is carried out by chemical/analytical investigations and laboratory tests.
You reap the benefit from having your damage and complaint cases investigated promptly by qualified professionals. We also offer suggestions for further measures and damage limitation, including photo documentation. You will therefore be provided with a basis for argumentation in case of damage by means of our SQTS report.